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Shipping policy

At Soulven, we make sure your order reaches you with the same care we put into our products.

Delivery Areas
We deliver across all governorates of Egypt. (If you're starting with specific areas, state it: "Currently we deliver to Cairo, Giza, and Alexandria, with more areas coming soon.")

Delivery Time

  • Cairo & Giza: [2–4] business days
  • Other governorates: [3–7] business days
    (These must reflect your real courier's timelines.)

Shipping Cost

  • Cairo & Giza: [80] EGP
  • Other governorates: [100] EGP

Payment Methods

  • Cash on Delivery (if available.)
  • Online payment via [Vodafone Cash / InstaPay / Visa] 

Order Tracking
Once your order is confirmed, we'll reach out via [WhatsApp / SMS] with your shipment details and a tracking number where available.

Please Note

  • Kindly make sure your address and phone number are correct at checkout, so your order arrives without delay.
  • If our courier is unable to reach you after [two] attempts, the shipment will be returned, and we'll contact you to reschedule.

Returns & Exchange Policy

Your satisfaction matters to us, so we keep our policy clear and transparent.

Returns within [14] days
You may return your product within [14] days of delivery, provided that:

  • The product is still sealed, unopened, and unused (For hygiene reasons, opened products usually can't be accepted — decide and state your policy clearly here.)
  • You have proof of purchase (order number or invoice).

Exchanges
If your product arrives damaged or incorrect, we'll replace it for you free of charge. Just contact us within [48 hours] of delivery with a photo showing the issue.

Refunds

  • Once we receive the returned product and confirm its condition, your refund will be processed within [7–14] business days via the original payment method.
  • (Clarify: who covers return shipping — the customer or Soulven? This must be stated.)

How to Request a Return
Reach out to us via [WhatsApp: number / email: address] and we'll guide you through it, step by step — calmly and without any hassle.

Same three honest notes still apply:

Your return policy is a marketing tool, not a burden. A new customer who doesn't trust the brand yet will buy when they see "return within 14 days." A guarantee lifts sales more than it causes returns — make your policy as generous as you can commercially afford.

The key decision: are opened products returnable or not? This is a cleaning product, so for hygiene and practical reasons most brands don't accept opened, used returns. But if you're confident in your product, a "satisfaction guarantee" (money back even if opened) builds powerful trust — just be ready for it financially. Your call.

Spell out who pays return shipping. This is the single most common source of customer disputes. If the fault is yours (damaged item), you cover it. If the customer changed their mind, they usually do. State it now to avoid friction later.

Want me to add a short Shipping FAQ section that cuts down on repetitive customer messages, or format all of this as a clean, ready-to-paste page (with an "About / Contact" block) for your site?